Refund & Exchange Policy
At WTDL, we aim to provide the best shopping experience for our valued customers. We understand that sometimes situations may arise where you need to seek a refund or exchange. Please read our policy carefully to know when and how these options are available.
Returns and Exchanges Eligibility
Damaged Products or Manufacturing Errors: We stand by the quality of our products. If you receive a damaged item or notice a manufacturing error, please contact us within 30 days of product delivery. We'll be more than happy to provide you with a free replacement or a refund.
Order Mistakes: Unfortunately, we are unable to support returns and exchanges for situations where you ordered the wrong size, color, or simply changed your mind. We recommend double-checking your order before finalizing it to avoid any inconvenience.
Unsuccessful Delivery: If a delivery attempt is unsuccessful and you've not received your order, you have the option to request either a replacement with an additional charge or a partial refund.
How to Request a Refund or Exchange
When requesting a refund or exchange, please follow these steps to help us assist you promptly:
Contact us within 30 days of product delivery.
Provide a clear photo showing the issue for damaged products or manufacturing errors.
Thank you for choosing WTDL. We're here to make your shopping experience enjoyable, and we're committed to addressing any issues you may encounter. If you have any questions or need assistance, please don't hesitate to reach out to us. Your satisfaction is our priority.
Thank you for your trust and support! 😊